Returns & refunds.
If something isn't right with your order, tell us and we'll fix it.
Damaged or incorrect orders
If your order arrives damaged, short-delivered or incorrect, email jabu@grootmanenergy.com within 7 days of delivery with your order number and photos. We'll replace the goods or refund you in full, including any collection cost.
Cooling-off period
In line with the Consumer Protection Act, you may cancel an online order within 7 days of delivery and return the goods for a refund, provided they are unopened, unused and in their original packaging. The refund is processed within 30 days of us receiving the goods. You are responsible for the cost of returning unwanted goods.
What we can't accept
- Opened or partially consumed cases.
- Goods damaged after delivery through misuse or poor storage.
- Goods returned after the 7-day cooling-off period without a defect.
How refunds are paid
Refunds are made to the original payment method. Depending on your bank, funds usually reflect within 3–10 business days of the refund being processed.
Cancelling before dispatch
If your order hasn't shipped yet, email us and we'll cancel and refund it in full.